Privacy Policy

This Privacy Policy explains how Lebanon Water Heater Pros (“we,” “us,” or “our”) collects, uses, and protects information when you visit waterheaterlebanon.net (the “Site”) or submit a request through it. By using the Site, you agree to the practices described here.

Who we are

Lebanon Water Heater Pros is a local lead-generation website that helps homeowners and property managers connect with water heater and plumbing service providers in the Lebanon, PA area. Service availability, pricing, hours, and guarantees may vary by provider, location, and appointment time.

Information we collect

We collect information you provide directly and a limited amount of technical data:

• Contact and service details you submit through our forms — such as your name, phone number, email address, service address, the type of water heater or plumbing service you need, your preferred time, and any message you include.
• Communications — if you call or email us, we may keep a record of that correspondence.
• Automatically collected data — like your IP address, browser type, device information, and pages viewed, gathered through standard server logs and any analytics or cookies in use.

How we use your information

• To respond to your request and schedule or coordinate water heater and plumbing service.
• To connect you with licensed, insured local service providers who can help with your request.
• To improve the Site, our content, and the way we communicate.
• To detect and prevent spam, fraud, or abuse (for example, through form anti-spam measures).
• To comply with legal obligations.

How information may be shared

Because this is a lead-generation website, the primary reason we collect your details is to connect you with a service provider. We may share the information you submit with one or more third-party water heater or plumbing service providers so they can contact you about your request. We may also share information with service vendors who help us operate the Site (such as hosting, email, or CRM tools), and when required by law. We do not sell your personal information.

Cookies and analytics

The Site may use cookies and similar technologies to remember preferences and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect some features. If analytics tools are in use, they help us understand aggregate traffic and improve content.

Data retention

We keep the information you submit for as long as needed to respond to your request, provide and coordinate service, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your choices

• You can decline to provide information, though it may limit our ability to help you.
• You can ask us to access, update, or delete the personal information you submitted by contacting us using the details below.
• You can opt out of non-essential communications at any time.

Children's privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children.

Security

We take reasonable steps to protect the information you submit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “last updated” date above will reflect the latest revision.

Contact us

Questions about this policy? Call (201) 277-9344, email service@waterheaterlebanon.net, or write to us at 15 Ritter Way, Lebanon, PA 17042.